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Options beyond ÃÛѨÊÓƵ for complaints, grievances, and problem resolution

In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with accrediting agencies and with the appropriate state agencies for handling complaints. Students enrolled in distance education courses have the same rights and responsibilities as those enrolled in on-campus courses.

If you are unable to resolve any issues with ÃÛѨÊÓƵ by following standard college processes, you may refer to the list below for additional resolution in your state. Many agencies responsible for handling complaints advise that you exhaust opportunities for resolution within ÃÛѨÊÓƵ prior to filing a complaint with a state. Additional information on state authorization is available on the ÃÛѨÊÓƵ Online and Continuing Education website.

• If you have concerns about education quality or requirements for accreditation that are not resolved by processes within ÃÛѨÊÓƵ, you may contact ÃÛѨÊÓƵ's accrediting organizations. View a complete list of accrediting agencies with addresses and phone numbers. The (NWCCU) is ÃÛѨÊÓƵ's regional accreditor.
• In the state of Oregon, where ÃÛѨÊÓƵ is physically located, consumer and other civil complaints may be filed with the or the (HECC).
• In the state of Washington, complaints may be filed with the
• See the list below for links to other state agencies.

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