Meet the leadership team
Eric Greenberg
Eric Greenberg is an entrepreneur and author, currently leading Zschool as CEO. He's committed to providing the highest quality executive education programs to help professionals advance their careers and drive business success. His latest book, , is specifically tailored for non-technical leaders and decision-makers seeking to understand how AI is not just a buzzword, but a fundamental shift disrupting industries.
Eric is an accomplished AI instructor with a profound passion for blending the realms of AI and education. Through his mentorship and guidance, numerous AI enthusiasts have been inspired to pursue careers in this rapidly advancing domain. He actively collaborates with industry experts, leading research institutions, and AI organizations to stay abreast of the latest advancements in the field. Through his thought leadership, he contributes to shaping the future of AI by sharing insights, presenting innovative methodologies, and fostering fruitful collaborations.
With over 25 years of experience, his executive education courses have been delivered by more than 40 universities internationally. His programs have been featured in the New York Times and many are considered critical programs to several fortune 500 companies.
Prior to his involvement in executive education, Eric built and sold a successful marketing company with over 5000 employees and 35 offices. His book, Strategic Digital Marketing, has been translated into multiple languages and used as a textbook at several universities. He has a demonstrated passion for education, leadership, and entrepreneurship, and has presented at numerous conferences and events as an industry expert. Eric holds a degree in Economics from Wharton School of Business and a law degree from the New York University School of Law.
Carol Buehrens
Carol Buehrens is a Customer Experience (CX) Strategist, Author, Keynote Speaker and Educator. Her best-selling customer experience book, provides practical advice to bring data-driven CX best practices to your own organization. She blends her deep understanding of customer-centricity with cutting-edge AI. With a passion for delivering exceptional customer experiences and a keen interest in emerging technologies, she has become a driving force in leveraging AI to transform and optimize customer interactions.
Carol has emerged as a leading figure in the field, dedicated to equipping individuals with the knowledge and skills to navigate this evolving landscape. She has developed innovative curriculum and training programs, empowering learners in the field of practical and creative use of AI technology. Her insights and expertise inspire fellow professionals to embrace AI as a strategic tool for enhancing customer satisfaction and building lasting relationships.
Her innovative teaching methodologies, characterized by interactive learning experiences, a learn-by-doing approach, and real-world case studies, have consistently garnered praise from students and professionals alike. Her dedication to staying abreast of the latest advancements in AI and her unwavering passion for education make her an invaluable asset to both students and professionals seeking to embrace the transformative power of artificial intelligence.
Carol has led numerous teams to success at large corporations, including Northrop, McDonnell-Douglas, Bechtel, Liberty Mutual, GE, Mercury Marine, and ICW Group Insurance Companies. Her passion in improving customer experiences has resulted in many industry awards, including the “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, and the Liberty Mutual Star Award. She has been listed in the top 20 of the , and is a Founding Member and Expert of the international Customer Experience Professional Association (CXPA).
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